How can we help?

If you have any questions, feedback, or want to know about recipes, usage or how to care for your product, please fill in the form at the top of this page. We’ll aim to respond within 24 hours.

Shipping

Goods are dispatched from the UK via Royal Mail. Shipping costs will be displayed during the checkout process along with any applicable local taxes for orders being delivered within the UK or EU. For orders being delivered outside of the UK or EU, taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility. At time of dispatch, we will send you a Shipping Confirmation email including your tracking information. Our processing and dispatch process starts from the moment we get credit card or PayPal authorisation and verification. Once the order is accepted and the stock is available, we aim to process and dispatch your order within 1-2 business days, Monday through Friday.

Tracking My Order

At time of dispatch, your freight service provider will email you so you can track your package. We work closely with our shipping partner to minimize the potential impact of delays through customs for our international customers.

Refunds & Exchanges

Making a return or exchange for a product purchased from welleco.com is easy. Just make sure you send your unopened product(s) back to us within 28 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form at the top of this page to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties and sales taxes are non-refundable through WelleCo. However, you may be able to recover these by contacting your local customs bureau directly.

Where should I send my return or exchange?

Orders purchased from welleco.co.uk are to be sent back to the UK warehouse. Please fill in the form at the top of this page if you would like to proceed with a return prior to sending.

What can I return or exchange?

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products or used Hydrator Bottles.

Can I return products purchased somewhere other than welleco.com?

We are unable to accept returns or exchanges for products other than those purchased directly from us at welleco.com. If you purchased your WelleCo products from a department store, specialty retailer, other online store or elsewhere, please process your return with the original company of purchase.

When can I expect my refund?

Refunds will be processed once the return has been received and processed at the respective warehouse. Notifying us of your return prior will ensure we are watching out for your return so it can be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order (either PayPal or Credit Card). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

Can I change or cancel my order?

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes however please be aware this is not always possible. Please fill in the form at the top of this page and we will aim to respond within 48 hours, Monday through Friday.

Product availability

We always try to make sure our products are in stock and ready to deliver to you. However, some products may be more popular than others. If we do not have stock when you place your order, you will receive an email advising of estimated dispatch dates.

Ordering items on back-order

You can order and pay for products in advance, and we will deliver them to you when we replenish our stock. We understand you may not wish to wait that long, in which case you can cancel the order before it is fulfilled. We’ll happily refund you the order amount. Please fill in the form at the top of this page and we will aim to respond within 24 hours, Monday through Friday.

Pricing & Payments

Prices are quoted in GBP. Priceing includes VAT/relevant local tax for all UK & EU customers. For customers located outside the UK/EU, local taxes and duties may be applicable prior to delivery.

WelleCo accepts Visa, Mastercard, American Express, Diners, JCB and Discover. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to welleco.com. For all purchases outside Australia, while the prices on the website are quoted in US Dollars and British Pounds, the final payment will be converted to your local currency on your credit card statement. WelleCo provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.

Privacy

You provide personal information to us when you register for an account, sign up for our email newsletter, contact us or place an order online. We do not store or keep your credit card information at Welle Pty Ltd.

Online orders

You provide address and financial information whenever you place an order including delivery and payment details. Welle Pty Ltd does not store any details of your credit card information.

Credit Card Information Storage

Welle Pty Ltd uses Stripe for its online credit card transactions. Stripe is a leading provider of payment solutions whose software, systems and procedures have been assessed and certified to PCI Data Security Standards. Through Stripe, Welle Pty Ltd does not have access to your card number as this credit card payment is secured by Stripe. Credit card information is encrypted and stored in a system completely isolated from Stripe. At no time is unencrypted card data stored on disk either inside Stripe's system or in the card storage system. Internally, card information is referenced only through the use of a token. The token is not derived from card information in any way. Visit the Stripe website for more information on online credit card payments.

Terms & Conditions

 

AfterPay

Available in Australia and New Zealand only. Conditions apply.

Introduction

This website is owned and operated by Welle Pty Ltd and are the supplier of the goods featured. The use of this website is governed by the policies, terms and conditions (the “terms”) set forth below. You should only access and use this website once you have read, accepted, and agreed to comply with the terms. Your use of this website including for the purposes of placing an order, registering an account or signing up to receive our emails is deemed to be your acceptance of the terms. If you do not agree with any of the terms, do not access or use this website. These terms shall supersede any subsequent terms or conditions included with any purchase order, whether or not those terms or conditions are signed by us.

WelleCo Website

The account you create in your use of this website can be used to make purchases from this website.

Subscribe and Save

View terms and conditions here

Consent to Receive Emails

By ordering product or registering on the website and agreeing to sign up for the email marketing newsletter, you consent to being sent information via email from Welle Pty Ltd. You can unsubscribe via a link in our emails, in the My Account section of the website or by contacting our Customer Service Team and we will remove you from any marketing email communications. If you opt out of receiving communications via email, you will be removed from our email database. However, your account will still be valid for your use. You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.

No Warranty or Representations

We make no warranty or representations about the accuracy, reliability, completeness or timeliness of the content on this website. The content of this website may contain inaccuracies or typographical errors. We have no liability for any errors or omissions and your use of this website and the content is at your own risk.

Binding Conditions and Variations

The terms of this website are legally binding. We reserve the right to make changes to this website and its terms at any time. You will be bound by the amended terms from the time that we post the updated terms on this website. You should visit this page before each access or use of this website and periodically to review the terms.

Exclusions and Limitations of Liability

We are not liable for any losses or damages caused by this website or any website linked to or from this website. All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law. If we breach any term, condition or warranty which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty is Pty Ltd to either, at our election: (a) the resupply of the goods you have purchased through this website on the purchase order in respect of which the claim arises; or (b) payment of the amount you paid us for those goods. We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms. We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.

Indemnity

You indemnify Welle Pty Ltd and hold it harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any person accessing any content through you.

Links to Third Party Sites

We will from time to time publish links to third party websites on this website. Content, hyperlinks or information held on those other sites are not under our control. We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose, or any other aspect of the material on any linked sites. We do not warrant that the material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission, of any service provider or third party in respect to a linked site.

Copyright and Trade Marks

The content of this website including all information, text, graphics, names, logos, trademarks, brands, designs, software and advertisements ("content") are the property of Welle Pty Ltd or an alternative owner and are protected by copyright, trademark and other intellectual property rights, unless expressly indicated otherwise on this website. You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction or display on any other website) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted herein are reserved. You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.

Terms and Conditions for WelleInsider

WelleInsider loyalty reward program is only available for purchases made from welleco.com, welleco.com.au, welleco.co.uk, WelleCo Cottesloe and WelleCo New York.

If points are earned on a product purchase and this 
item is refunded, points related to this product will be deducted. Points cannot be redeemed for cash or transferred between accounts. Points cannot be rewarded for purchases made before joining.

When you refer a friend you will receive 200 points to use online at welleco.co.uk only when your friend has made a purchase over $50. Your friend must be a new customer for you to qualify for 200 points. In order to receive $10 off their first order, send a referral link via Facebook, Twitter or Email that will include a discount code. Your reward of 200 points will become available when they make a purchase. The referring friend must have different postal address and email address to the recipient friend.

Terms and Conditions for Free Ground Shipping for Orders over £65 within UK

Free Ground Shipping for Orders over £65 within UK only available through welleco.co.uk. Not valid with any other offer, gift card code or refer a friend. Cannot be applied to previous purchases and cannot be redeemed for cash. Only available through welleco.co.uk. Terms of offer are subject to change. Not applicable with recurring, wholesale or bulk purchases.

For shipping and postage purposes “UK” refers to The United Kingdom of Great Britain and Northern Ireland. No overseas territories or dependencies.

Terms and Conditions for Newsletter Subscribe and receive £5 off your first order

To receive £5 off your first order, subscribe to the newsletter by clicking the SIGN UP NOW button in the website footer and entering your details in the form. Once the form has been submitted, an email will come through containing a code to enter at the checkout to receive £5 off your first order. Only one code can be applied per order and it can not be used with any other offer, auto-renew or gift cards and can not be redeemed for cash. The offer is only able to be applied once per household/delivery address.

TERMS AND CONDITIONS FOR WELLECO X CHARLOTTE TILBURY GLOW-TO-GO GIVEAWAY

The Promoter

WelleCo 96 164 104 107 2A Railway Street Cottesloe Western Australia.

Entry period

24th June 2019 at 11am GMT to 28th June 2019 at 9.39am GMT. 

How to enter

During the entry period, individuals must;

1. Follow @welleco @ctilburymakeup on Instagram

2. Enter details on WelleCo or Charlotte Tilbury competition page.

Eligibility

The WelleCo x Charlotte Tilbury Glow-To-Go Giveaway is open only to individuals who are eighteen (18) years of age or older at the time of entry.

No purchase or payment of any kind is necessary to enter or win. A purchase will not improve your chances of winning. 

This competition is not affiliated with, sponsored by or administered by Instagram. 

Non-eligibility

In addition to the criteria for being eligible, persons are not eligible to enter the Promotion or win any Prize if:

They are an employee, spouse, partner, sibling, parent or child of the WelleCo or Charlotte Tilbury teams.

Any personal information or contact details are entered incorrectly.

The Prize

Two (2) winners will each win one (1) prize, which is a gift package consisting of the following: 1 x WelleCo SUPER ELIXIR Greens Black Caddy (£96), 1 x WelleCo NOURISHING PROTEIN White Caddy (£55), 1 x Lightgasm Face Palette (£60), 1 x Lovegasm Face Palette (£60), 1 x Dreamgasm Luxury Palette (£39), 1 x Beauty Light Wand in Goldgasm (£29),1 x Beauty Light Wand in Peachgasm (£29), 1 x Beauty Light Wand in Pinkgasm ( £29), 1 x Collagen Lip Bath in Rosy Glow ( £25), 1 x Collagen Lip Bath in Peachy Plump (£25). The total ARV of all prizes offered in this Giveaway is £447.

Prize conditions

No sale, transfer or exchange of Prize: The Prize(s) is non-transferable. If for any reason, a Prize Winner cannot take any component of the Prize(s) or the Prize(s), then the Prize will be forfeited. If a Prize(s) or receipt of it incurs a tax liability, the Prize Winner is liable for payment of such tax. 

Winner selection

On 29thJune 2019, two (2) winners will be randomly selected from among all eligible entries received during the entry period. WelleCo and Charlotte Tilbury will notify the winners via email. 

Claim of prize

The drawn entrant if matching with the Eligibility criteria will be contacted by WelleCo using the email address they provide in their entry to discuss delivery of prize.  

Contact

The Promoter will not contact any entrants, other than the winner, to notify them of the draw outcome. 

Redraw

The Promoter reserves the right to redraw, in accordance with the terms and conditions of the original draw, in the event of an entrant being unable to satisfy these Terms and Conditions or forfeiting their right to the Prize. A redraw is to occur up to a maximum of ten times (or any other number of times as determined by the Promoter in its sole discretion). If an entrant has not claimed their right to the Prize in accordance with these Terms and Conditions after ten redraws (or that number of redraws as determined by the Promoter) the Prize will be awarded to the first drawn entrant, with this entrant being notified by email.

Winner Publicity

The Promoter reserves the right and licence to use the Prize Winner’s name and city for the purpose of promoting the WelleCo X Charlotte Tilbury Giveaway unless a written request for anonymity is received from the Prize Winner.

Alteration of Terms and Conditions

Subject to approval being granted under Condition 13 of the general conditions attaching to Trade Promotion Lotteries issued by the Gaming and Wagering Commission of Western Australia, the Promoter reserves the right to alter these Terms and Conditions to address any misinterpretation, misinformation or misunderstanding that may arise in the application of these Terms and Conditions, as is permitted by law. The Promoter’s decision will be final. 

Acceptance of Terms and Conditions

Participation in the competition constitutes an acceptance of these Terms and Conditions.

Disqualification

Any failure to comply with these Terms and Conditions may result in immediate disqualification of an entrant or the Prize Winner. Disqualification will be at the Promoter’s sole discretion and no correspondence will be entered into.

Data Protection and Publicity

By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a) to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;

b) to notify entrants if they are the winning entrant;

c) to share with the Partner Promoter in assisting with the conduct of the Competition and fulfilment of the prize; and

d) for any other reasonable and related promotional purposes.

Entrants can sign up to direct marketing emails for both the Promoter and the Partner Promoter when they enter the Competition. Entrants acknowledge that if they sign up to the Partner Promoter’s marketing emails, the Promoter will share their personal data with the Partner Promoter. Entrants can opt out of direct marketing at any time by following the unsubscribe links on any marketing received.

The Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers. The Promotor will only retain entrants’ personal data for 12 months.

Prize winners further agree to participate in any reasonable publicity required by the Promoter without further consent or payment.

For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here.

Cancellation of the Promotion

The Promoter reserves the right to cancel the Promotion at any time prior to the commencement of the Promotion Period for any reason whatsoever.