COVID-19

Supporting those on the front lines

Now more than ever, our number one priority is to inspire, encourage and motivate our community to support their overall wellbeing. We want to give back to the incredible front-line responders who are helping those in need during this unprecedented pandemic. In honour of your commitment and bravery, if you are a doctor, nurse or medical staff member who needs physical, emotional or general wellbeing support, please tell us your story at customerservice@welleco.com for a special offer.

Shipping

Due to COVID-19 challenges, we have put social distancing protocols in place in our UK fulfillment centers to ensure the continued safety of our Team and our community. Our shipping partners have done the same in their facilities, causing longer than expected delays in processing and delivering parcels, including orders you may have placed on WelleCo.co.uk. While most people are receiving their orders within our quoted delivery window, there are some cases where it may take up to 14 days.

You can find out exactly when your order will arrive by clicking on the tracking link within your Shipment Confirmation email. 


Stay Welle,
Your WelleCo Team 💚

FAQ

How can we help?

If you have any questions, feedback, or want to know about recipes, usage or how to care for your product, please email us -- we’ll aim to respond within 24 hours, Monday through Friday.

Our Products

When is the next product coming out?

There's only one way to be the first to know about store events, new products, tips from our naturopaths and delicious seasonal recipes: join our newsletter.

I'm looking for The Kid's Nourishing Protein - where is it?

Please stay tuned for more updates in late 2020 - thank you for your patience!

Can I take WelleCo products that have passed the Best Before date?

We recommend consuming WelleCo products prior to the Best Before date, as we cannot guarantee the quality of the ingredients past this date.

I want to order a product that isn't available -- what should I do?

To be the first to learn when out-of-stock products come back online, subscribe to our newsletter as that is the most reliable way to stay informed about what's available at WelleCo online. We always try to make sure our products are in stock and ready to deliver to you. However, some products may be more popular than others. If we do not have stock when you place your order, you will receive an email advising of estimated dispatch dates. You can also stay informed about each product individually on each product's page.

Shipping/Delivery

Do you ship to my area?

These are the territories we are unable to ship orders to:

Afghanistan, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the region defined at the upper right corner of your screen and select the correct country.

How is my order shipped?

Goods are dispatched from the UK via Royal Mail. Shipping costs will be displayed during the checkout process along with any applicable local taxes for orders being delivered within the UK or EU. For orders being delivered outside of the UK or EU, taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility. At time of dispatch, we will send you a Shipping Confirmation email including your tracking information. Our processing and dispatch process starts from the moment we get credit card or PayPal authorisation and verification. Once the order is accepted and the stock is available, we aim to process and dispatch your order within 1-2 business days, Monday through Friday.

Do you offer free shipping?

Yes, we offer free shipping on any order over £65 shipping within The UK.

How are shipping costs determined?

National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination. The shipping costs for your order will be displayed during the checkout process along with any applicable local taxes for orders being delivered within the UK or EU. Be aware that international packages are subject to duties and customs fees which are not calculated at check out. WelleCo has no control over these fees and will not assume responsibility. Those fees will be billed upon delivery

How will I know when my order has shipped?

At time of dispatch, we will send you a Shipping Confirmation email including your tracking information. Our processing and dispatch process starts from the moment we get credit card or PayPal authorisation and verification.

When can I expect to receive my order?

Our processing and dispatch process starts from the moment we get credit card authorisation and verification. Pending availability of stock, we aim to process and dispatch your order within 1-2 business days, Monday through Friday, working closely with our shipping partners to minimize the potential impact of delays through customs for our international customers. For orders shipping within The UK: We offer Two Day Shipping* via Royal Mail. 

Please keep in mind that shipping times may be affected when carriers are overwhelmed -- if you are looking for your order, please don't hesistate to get in touch.

*Delivery estimates exclude warehouse processing time of 1-2 business days. Delivery estimates are not guaranteed.

What do I need to know about tracking my order?

At time of dispatch, we will send you a Shipping Confirmation email. The email includes your tracking number so that you can keep tabs on your shipment easily. Sometimes these emails can end up in your spam folder or “promotions” tab in Gmail. If you can't find your shipping confirmation email, try searching your inbox for all emails from customerservice@welleco.com. Please keep in mind: Our processing and dispatch process starts from the moment we get credit card or PayPal authorisation and verification. Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, you're unable to locate your Shipping Confirmation email or are encountering any other issue, send us an email straight away - we're here for you!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please send us a message and we'll do our best to change the destination before the package ships.

My tracking says that my order was “delivered” but I never received it.

Carriers and tracking information isn't foolproof -- it’s not uncommon for a shipment to experience some delays when carriers are overwhelmed or for a carrier to mark an order delivered and not have it arrive until the next day. We apologise for any trouble this may cause and if your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just reach out to us here.

Returns/Exchanges

Can I change my order?

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, send us an email straight away.

What is your return policy?

Making a return or exchange for a product purchased from welleco.com.au is easy. Just make sure you send your unopened product(s) back to us within 28 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties, taxes and fees are non-refundable through WelleCo. However, you may be able to recover these by contacting your local customs bureau directly.

What can I return or exchange?

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products or used Hydrator Bottles.

Can I return products purchased somewhere other than welleco.co.uk?

We are unable to accept returns or exchanges for products other than those purchased directly from us at welleco.co.uk, welleco.com.au or welleco.co.uk. If you purchased your WelleCo products from a department store, specialty retailer, other online store or elsewhere, please contact the original company of purchase.

When can I expect my refund?

Refunds will be processed once the return has been received and processed at the respective warehouse. Notifying us of your return prior will ensure we are watching out for your return so it can be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order (either Credit Card, PayPal or Afterpay). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once your return has been processed, you will receive a confirmation via email.

Can I cancel my order?

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, send us an email straight away and we will aim to respond within 24 hours, Monday through Friday.

Refunds/Exchanges

What should I do if my order isn’t accurate?

If your order is incorrect, we're here to help - email us.

What if my order arrives damaged?

If an item arrives damaged, please email us within 7 days of receipt so we can make arrangements ASAP!

Billing

Pricing & Payments

Prices on welleco.co.uk are quoted in GBP and exclude tax. For customers located outside the USA, local taxes and duties may be applicable prior to delivery.

What forms of payment do you accept?

WelleCo accepts Visa, Mastercard, American Express, Diners, JCB and Discover. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to welleco.com. For all purchases outside Australia, while the prices on the website are quoted in US Dollars and British Pounds, the final payment will be converted to your local currency on your credit card statement. WelleCo provides no advice regarding customs charges, duties or other taxes and strongly encourages you to source this information prior to purchase. All prices are subject to change without notice.

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What can I do if my payment is declined?

If your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If the issue continues, please contact us here.

Do you have Afterpay?

At this time, we offer Afterpay in Australia and New Zealand only.

Privacy

Privacy

You provide personal information to us when you register for an account, sign up for our email newsletter, sign up for Text Messages, contact us or place an order online. We do not store or keep your credit card information at Welle Pty Ltd. 

For more information on our communications policies, our Terms & Conditions.

To learn more about our privacy standards,, please see our Privacy Policy.

Credit Card Information Storage

You provide address and financial information whenever you place an order including delivery and payment details. Welle Pty Ltd does not store any details of your credit card information. Welle Pty Ltd uses Stripe for its online credit card transactions. Stripe is a leading provider of payment solutions whose software, systems and procedures have been assessed and certified to PCI Data Security Standards. Through Stripe, Welle Pty Ltd does not have access to your card number as this credit card payment is secured by Stripe. Credit card information is encrypted and stored in a system completely isolated from Stripe. At no time is unencrypted card data stored on disk either inside Stripe's system or in the card storage system. Internally, card information is referenced only through the use of a token. The token is not derived from card information in any way. Visit the Stripe website for more information on online credit card payments.

To learn more, please see our Privacy Policy.

Emails, Promotions & Referrals

Where can I get information about recent and ongoing offers?

There's only one way to be the first to know about store events, new products, tips from our naturopaths and delicious seasonal recipes: join our newsletter.

I have a promo code -- how can I use it?

Simply enter your code at checkout! If you are completing your order on your Smart Phone, be sure to expand your Order Summary so you are able to enter your code in time. We can only accomodate one promo code per order using our current system, and it cannot be used with auto-renew, gift cards and cannot be redeemed for cash. Offer is only valid for one delivery address. If you’ve encountered two valid WelleCo promo codes, please choose the one you want to use more. Offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. Automatic discounts run according to GMT.

Can I use a promo code on top of another promotion like Free Ground Shipping?

You can use a promo code along with free shipping when your order total meets our Free Standard Shipping minimum, as stated, and applies to your shipping location. Other offers advertised on the website without a code will be automatically applied and can be used with a code-based offer.

Please always refer to the Offer Details as stated in the Offer Email or dedicated Offer Webpage for the most accurate representation of limitations and exclusions on our current offers.

Can I choose what type of emails I want to receive?

By ordering product or registering on the website and agreeing to sign up for the email marketing newsletter, you consent to being sent information via email from Welle Pty Ltd. We strive to keep our emails inspiring and purposeful, but if they’re too much for you, you are able to unsubscribe from our emails at any time by via a link in our emails or by contacting our Customer Service Team and we will remove you from any marketing email communications. If you opt out of receiving communications via email, you will be removed from our email database. However, your account will still be valid for your use. You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.

Do you have a Referral Program?

In order to take advantage of our referral rewards, you must join our WelleInsider loyalty reward program here. When you refer a friend you will receive 1000 points to use online at welleco.co.uk only when your friend has made a purchase. Your friend must be a new customer for you to qualify for 1000 points. In order to receive £5 off their first order, send a referral link via Facebook, Twitter or Email that will include a discount code. Your reward of 1000 points will become available when they make a purchase. The referring friend must have different postal address and email address to the recipient friend.

What if my Promotion Code isn't working?

Unfortunatley, we can’t honor invalid or expired promotion codes. If you've already shopped with us at WelleCo online, any discount code offered toward your First Purchase will not work at checkout. If you're having a different issue, please send us a message here and we'll be happy to assist in any way we can!

The Super Elixir™ Greens

Can I take The Super Elixir™ Greens alongside other WelleCo products?

The Super Elixir™ Greens, Nourishing Protein, Sleep Welle Calming Tea and The Super Boosters can be taken, and are encouraged to be consumed, alongside one another. 

We always recommend consulting your Primary Healthcare Professional such as your GP, Naturopath or Nutritionist to discuss your supplementary routine, particularly if you have any underlying health conditions or are on pharmaceutical medication, as they can advise on what's right for your individual needs.

Is The Super Elixir™ Greens gluten free?

Yes, The Super Elixir™ Greens is gluten free.  

Is The Super Elixir™ Greens suitable for vegans?

Yes, The Super Elixir™ Greens is vegan friendly.  

Does The Super Elixir™ Greens contain GMO ingredients?

The Super Elixir™ Greens does not contain any GMO ingredients.

Does The Super Elixir™ Greens contain sugar?

The Super Elixir™ Greens is sweetened with stevia and xylitol, it does not contain any refined sugars. The Super Elixir™ Original and the Super Elixir™ Lemon and Ginger contain on average 0.1g of sugar per serve.

Can I take The Super Elixir™ Greens while on pharmaceutical medication?

We always recommend consulting your Primary Healthcare Professional such as your GP, Naturopath or Nutritionist to discuss your supplementary routine, particularly if you have any underlying health conditions or are on pharmaceutical medication, as they can advise on what's right for your individual needs.

Is The Super Elixir™ Greens suitable to take while pregnant or breastfeeding?

The Super Elixir™ Greens formulation contains herbal extracts, including herbs that are known for their detoxing effect. While there is no known reason for concern with consuming these products, please seek advice from your Primary Healthcare Professional to determine if suitable for you during pregnancy or breastfeeding. To help establish if these products are suitable for you during this time, we suggest taking the product ingredient list to your Primary Healthcare Professional. The ingredient lists can be found on the product pages of our website.

Is The Super Elixir™ Greens suitable for children?

The Super Elixir™ has been formulated for adults and we do not recommend this product for children under 15 years of age. We are reassessing our optimised product offering for kids so please stay tuned for more updates in late 2020.

What is the difference between The Super Elixir™ Original and The Super Elixir™ Lemon and Ginger?

The Super Elixir™ Original and Lemon and Ginger have almost identical formulations, however the Original contains lime fruit juice powder, pineapple fruit juice powder and natural lime flavour, while the Lemon and Ginger contains grapefruit, ginger, natural lemon flavour and a higher amount of lemon fruit juice powder.

What is the best time of day to take The Super Elixir™ Greens?

We recommend taking your daily serving of The Super Elixir™ each morning or during the day rather than bedtime.

The Super Elixir™ Greens

You may transfer The Super Elixir™ Greens into The Caddy, or leave in the resealable refill pouch or caddy it is received in. If transferring The Super Elixir™ Greens Refill into your glass caddy, make sure the caddy is completely dry prior to transferring. Ensure packaging is fully sealed in between uses and stored below 30ºC in a cool, dry place.

The Nourishing Protein

Can I take The Nourishing Protein alongside other WelleCo products?

The Super Elixir™ Greens, The Nourishing Protein, The Sleep Welle Calming Tea and The Super Boosters can be taken, and are encouraged to be consumed, alongside one another. 

We always recommend consulting your Primary Healthcare Professional such as your GP, Naturopath or Nutritionist to discuss your supplementary routine, particularly if you have any underlying health conditions or are on pharmaceutical medication, as they can advise on what's right for your individual needs.

Is The Nourishing Protein gluten free?

Yes, The Nourishing Protein is gluten free.  

Does The Nourishing Protein contain GMO ingredients?

The Nourishing Protein does not contain any GMO ingredients.

Does The Nourishing Protein contain sugar?

The The Nourishing Protein is sweetened with stevia and xylitol. It does not contain any refined sugars. The sugars in this product are naturally occurring in some of the ingredients in the formulation, such as the fruit powders. The Nourishing Protein Vanilla contains a total of 2.4g of naturally occurring sugar per serve while The Nourishing Protein Chocolate contains a total of 4.1g of naturally occurring sugar per serve.

Can I take The Nourishing Protein while on pharmaceutical medication?

We always recommend consulting your Primary Healthcare Professional such as your GP, Naturopath or Nutritionist to discuss your supplementary routine, particularly if you have any underlying health conditions or are on pharmaceutical medication, as they can advise on what's right for your individual needs.

Is The Nourishing Protein suitable to take while pregnant or breastfeeding?

The Nourishing Protein formulation contains herbal extracts, including herbs that are known for their detoxing effect. While there is no known reason for concern with consuming these products, please seek advice from your Primary Healthcare Professional to determine if suitable for you during pregnancy or breastfeeding. To help establish if these products are suitable for you during this time, we suggest taking the product ingredient list to your Primary Healthcare Professional. The ingredient lists can be found on the product pages of our website.

Is The Nourishing Protein suitable for children?

The Nourishing Protein has been formulated for adults and we do not recommend this product for children under 15 years of age. We are reassessing our optimised product offering for kids so please stay tuned for more updates in late 2020.

What is the best time of day to take The Nourishing Protein?

You can take The Nourishing Protein at any time of day that best suits your daily routine. At WelleCo, we enjoy The Nourishing Protein blended in our morning smoothie or mixed with almond milk as an afternoon snack. 

"In the morning, I combine 1 cup of baby spinach, ½ frozen banana, ½ kiwi fruit, 1 cup almond milk, 1 scoop Nourishing Protein  Vanilla and 2 tsp The Super Elixir™ Greens. Yum." - Elle Macpherson, Founder.

How should I store The Nourishing Protein?

You may transfer The Nourishing Protein into The Caddy, or leave in the original refill pouch or caddy it is received in. If transferring The Nourishing Protein Refill into your glass caddy, make sure the caddy is completely dry prior to transferring. Ensure packaging is fully sealed in between uses and stored below 30ºC in a cool, dry place.